CUSTOMER 360 · FICTIONAL RECORD

Shanice Knowles

Prepaid active

Encrypted in transit & at rest

Immutable double-entry ledger

OAuth/OIDC · MFA · RBAC

Signed webhooks · Rate limited APIs

ACCOUNT

WSC-00128472

SERVICE ADDRESS

18 Soldier Road, Nassau

METER

HYD-2-847291

LAST METER DATA

14 Sep · 08:11

AVAILABLE BALANCE

B$24.80

ESTIMATED REMAINING

16 days

SERVICE POLICY

Normal

30-day usage & balance

Daily gallons · prepaid balance overlay

Account controls

Configured customer policies

Low-balance thresholdB$5.00

Critical thresholdB$1.00

TariffResidential Prepaid v4.2

Account flagsNone

Meter communicationHealthy

Immutable ledger timeline

Double-entry entries · originals cannot be changed

Card top up

TXN-20260914-84721 · GW-9841072

14 Sep 2026 · 08:12 · Ledger status: Posted

+B$25.00

Daily water usage · 91 gal

USG-20260913-48219 · COR-76A91F

13 Sep 2026 · 23:58 · Ledger status: Posted

−B$1.46

Card top up

TXN-20260911-76104 · GW-9836211

11 Sep 2026 · 17:42 · Ledger status: Posted

+B$50.00

Daily water usage · 88 gal

USG-20260912-44170 · COR-76A24B

12 Sep 2026 · 23:57 · Ledger status: Posted

−B$1.41

Support notes

Authorized staff only

Customer asked about increased weekend usage. Leak checklist sent by SMS.

Maya Cartwright · 12 Sep 2026

Adjustment workflow

Request statusnone

No direct balance editing. Approved adjustments post a new ledger entry.